Training your call centre collectors

The best investment to make in uncertain times

Now, more than ever, it is important to invest

in those members of staff who keep your cash flowing

Collections and Credit Control for New Collectors: 1 day training

Techniques to build confidence and achieve results from day one

Learn the skills handed down by experienced collectors - gain the edge from this dynamic and interactive day

Advanced Collections Skills:

2 day training

If you have been in the business for some time and could benefit from re-energising your approach and using new ways of thinking to improve your collections success rates, this is for you:

an interactive and challenging two-day programme for experienced collectors

Collections Team Leader Skills:

2 day training

Join this programme to find new methods of team development and motivation, to help the team to ‘gel’ and to improve their collections success rates

Recognise and use true motivators and properly reward your team for their efforts

These programmes will energise your collectors and supervisors by introducing exciting and dynamic ways of doing the job

All programmes are shaped to your organisation's needs, reflecting the best and very latest thinking for the current climate

For more details, see our in-depth web site: http://www.globalcollectionstraining.com/