© 2010 Jon Ray Consultancy Ltd
REDUCE STAFF TURNOVER IN YOUR CALL CENTRE COLLECTIONS TEAM
The concept is simple:
integrate the whole of the credit team, from senior manager to collector, by recruiting
to “best practice” standards and providing on-
The process includes supervisor and management overviews at all key stages
This approach ensures consistency of message and helps develop TEAM SPIRIT which,
in turn, allows synergy to happen -
Get the whole team working together to achieve defined and measurably improving results
The Complete Solution
HOW IT CAN WORK FOR YOU
Improve the strategy, the communications and processes in your Credit Control and Collections Department, to improve the overall effectiveness of the operation
Get the A to Z of the operation right:
- determining overall strategy
- setting objectives for individuals and teams
- recruitment
- induction
- initial training
- on-
going training - coaching
- appraisals
- exit interviews
- managing continuous improvement
